Effective Date: 31 August 2026
iWearPremium™ aims to deliver your order quickly, safely, and affordably. This Shipping Policy explains how we handle order processing, delivery times, and related conditions.
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next business day.
- You will receive a confirmation email once your order is successfully placed.
During high-volume periods, processing times may take slightly longer. You will be notified if there are any unexpected delays.
2. International Shipping
iWearPremium™ ships internationally to selected destinations.
International orders are generally delivered within 7 to 21 business days after dispatch.
Delivery times are estimates and may vary depending on the destination, fulfilment location, carrier, customs processing, public holidays and other circumstances outside iWearPremium’s control.
3. Customs, Duties and Taxes
International customers are responsible for any customs duties, import taxes, customs clearance charges or other fees imposed by the destination country.
These charges are determined by the destination country’s authorities and are separate from the product and shipping charges paid to iWearPremium™.
Customers are responsible for providing accurate delivery and customs information where required.
4. Shipping Costs
- Shipping fees are calculated at checkout based on location, weight, and delivery option.
- Free shipping applies to selected or qualifying products.
- Promotional free shipping offers will be displayed on the website or during checkout.
5. Order Tracking
Once your order ships, you will receive a tracking number via email or SMS.
Tracking updates are available through the courier’s website.
If tracking information does not appear after 48 hours, contact our support team for assistance.
6. Delivery Times
Delivery estimates start once your order has shipped. While we aim to meet stated timeframes, external factors may cause delays, such as:
- Courier backlogs or strikes
- Customs inspection (for international orders)
- Adverse weather conditions or natural disasters
iWearPremium is not liable for delays caused by third-party courier services.
7. Incorrect Shipping Information
Please ensure your address and contact details are correct before completing your purchase.
We are not responsible for parcels lost or delayed due to incorrect or incomplete addresses.
If you realize you entered the wrong address, contact us within 1 hour of placing your order.
8. Lost or Stolen Packages
If your package shows as delivered but you did not receive it:
- Check with neighbors or your local delivery office.
- Contact the courier for delivery confirmation.
- Notify our support team immediately for investigation.
We are not responsible for stolen packages once delivery is confirmed by the courier.
9. Multiple Shipments
Orders containing multiple items may be shipped separately depending on stock availability.
You will receive tracking information for each shipment if applicable.
10. Damaged Packages
If your order arrives damaged, do not accept the parcel from the courier if possible.
If already received, take clear photos of the packaging and product and contact our support team within 48 hours of delivery.
We will assess the claim and arrange a replacement or refund when approved.
11. Shipping Restrictions
We do not ship to P.O. Boxes or restricted zones.
Certain products may have regional shipping limitations due to size, material, or carrier policies.
12. Contact Information
For all shipping-related queries, contact:
Email: support@iwearpremium.com
Subject: Shipping Policy Inquiry