1. How Long Does Order Processing Take?
Orders are processed within 1 to 3 business days after payment confirmation. Processing time excludes weekends and public holidays.
2. How Long Does International Shipping Take?
International orders are generally delivered within 7 to 21 business days after dispatch.
Delivery times are estimates and may vary due to customs processing, carrier delays, fulfilment times and other circumstances outside our control.
3. What Currency Are Prices Displayed In?
Prices on iwearpremium.com are displayed in United States Dollars (USD).
Your bank or card issuer might apply currency conversion fees or other charges depending on your account and location.
4. How Do I Track My Order?
Tracking information is sent by email or SMS once your parcel has been shipped. Use the tracking link provided in the notification to track your order.
5. What Payment Methods Do You Accept?
iWearPremium™ accepts the payment methods displayed at checkout.
Available payment methods depend on your location, currency and the payment providers available for your transaction.
6. Do You Ship Internationally?
Yes. International shipping is available to multiple regions, including Africa, North America, South America and other global locations.
Customs duties, import taxes or other charges might apply depending on the destination country. These charges are the responsibility of the customer.
7. What Is Your Return Policy?
Returns are accepted within 7 days after delivery, subject to the conditions set out in our Refund, Cancellations and Returns Policy.
Returned products must remain:
- Unworn
- Unused
- In their original packaging
- With all tags attached
Proof of purchase is required.
8. What Items Do Not Qualify for Returns?
Returns are not accepted for:
- Sale or clearance items
- Gift cards or digital vouchers
- Underwear or swimwear due to hygiene standards
Additional exclusions might apply as specified in our Refund, Cancellations and Returns Policy.
9. How Do I Request a Return?
Send an email to support@iwearpremium.com with:
- Order number
- Reason for return
- Photos if the product arrived damaged or incorrect
Our support team will provide return instructions after reviewing and approving the request.
10. How Long Do Refunds Take?
Approved refunds are processed within 5 to 10 business days after the returned product has been inspected.
Refunds are issued to the original payment method used for the purchase.
The time required for the funds to appear in your account depends on your payment provider or financial institution.
11. What If My Order Arrives Damaged or Incorrect?
Report damaged or incorrect orders within 48 hours after delivery.
Include photos of:
- The product
- The packaging
- The shipping label
Providing these details helps us investigate the issue and arrange an appropriate resolution.
12. Do You Store My Payment Details?
No. Payment card details are not stored on our servers. Payment transactions are processed through secure third-party payment processors.
Personal information is processed in accordance with applicable data protection laws, including the Protection of Personal Information Act.
13. How Do I Contact Customer Support?
For support requests or questions, contact:
Email: support@iwearpremium.com
Subject: Customer Support Inquiry
iWearPremium™ is a trading brand of TAEIG (PTY) LTD.