We value your satisfaction and aim to make your shopping experience smooth and fair. Please review the guidelines below before returning any product.
1. Eligibility for Returns
- Returns are accepted within 7 days of receiving your order.
- Items must be unused, unworn, and in original packaging with all tags attached.
- Proof of purchase is required for all returns.
2. Non-Returnable Items
- Sale or clearance items
- Gift cards or vouchers
- Underwear, swimwear, and personal items for hygiene reasons
3. Exchanges
- Exchanges are available for incorrect sizes or defective products only.
- If the requested size or item is out of stock, you’ll receive store credit or a refund.
4. Return Process
- Contact our support team with your order number and reason for return.
- Wait for approval before sending your parcel back.
- Ship the item to the provided return address using a trackable courier service.
- Once received and inspected, we’ll notify you of your refund or exchange status.
5. Refunds
- Approved refunds are processed within 5–10 business days after receiving your return.
- Refunds are issued to your original payment method only.
- Shipping costs are non-refundable unless the product is faulty or incorrect.
6. Damaged or Incorrect Items
- If your order arrives damaged or the wrong item was sent, email us within 48 hours of delivery.
- Include clear photos of the issue and packaging for faster resolution.
7. Shipping Costs
- Return shipping is the customer’s responsibility unless the return is due to our error or a defective item.
- We recommend using a courier that provides tracking to avoid lost parcels.