Returns Policy
Effective Date: 31 August 2026
Refunds, Cancellations and Returns
iWearPremium™ aims to provide customers with products that meet the descriptions and specifications displayed on the website.
Customers may request a cancellation, return or refund in accordance with the conditions set out below.
Order Cancellations
Cancellation requests must be submitted as soon as possible after placing an order.
An order may be cancelled before fulfilment begins. Once an order has entered production, processing or fulfilment, cancellation may no longer be possible.
Customers should contact iWearPremium™ through the official support channel with their order number and cancellation request.
Where a cancellation is approved, the applicable refund will be issued to the original payment method used for the order.
Returns
Customers may request a return within 7 days of receiving their order, subject to the conditions of this policy.
Returned products must be unused, unworn and in their original condition, with applicable original packaging and tags intact.
Customers must contact iWearPremium™ before sending any product back. Unauthorised returns may not be accepted.
Refunds
Approved refunds will be processed to the original payment method used for the purchase.
The time required for a refund to appear in the customer’s account depends on the payment provider and the customer’s financial institution.
Shipping charges are non-refundable unless the refund results from an incorrect, damaged or defective product supplied by iWearPremium™.
Damaged, Defective or Incorrect Products
Customers must contact iWearPremium™ as soon as possible after receiving an order if the product is damaged, defective or incorrect.
Photographic evidence may be requested to assess the issue.
Where iWearPremium™ confirms that the product was damaged, defective or incorrectly supplied, iWearPremium™ will determine the appropriate remedy, which may include a replacement or refund.
Made-to-Order Products
Some products may be produced or fulfilled specifically after an order is placed. Cancellation or return eligibility for these products may therefore be subject to additional restrictions.
Customers should review the product information and this policy before placing an order.
International Returns
International customers are responsible for return shipping costs unless the return results from an incorrect, damaged or defective product supplied by iWearPremium™.
Customers are also responsible for any customs duties, taxes or other charges associated with returning a product unless applicable law requires otherwise.